Problem Solving Tools

What is Your Problem Solving Solution?

Having a problem is not an issue. How you handle the problem is what matters most.

We all could think of many examples of the issues we run into when attempting to problem-solve.

To list a few we have: lack of ideas, communication barriers between blue- and white-collar workers, lack of participation, reluctance to share ideas, little understanding of “cause and effect” relationships, no ranking of the importance of the issues to be tackled, jumping to “cause”, assumptions made concerning what was to be done to fix the problem, and many, many others.

Without a systematic, organized approach to problem-solving it is nearly impossible to correctly evaluate what “causes and effects” are in play regarding the issue at hand let alone actually solving the problem.

When you are faced with a problem, whether it is old or new, what are your go-to problem solving tools?

We teach tools, developed by Dr. W. E. Deming, that eliminate the many problem-solving struggles that we know and are all too familiar with. These tools level the field for all who participate in the session and will allow everyone to be heard. Additionally they organize the ideas, identify and separate the “causes and effects”, rank the key elements of the solution as to their importance, and generate action from the group.

The Affinity Diagram, the Interrelational Digraph, and the Nominal Group Technique serve as great tools to make breakthrough Ah-ha’s in your problem solving efforts. Each tool encourages full participation from everyone involved and allows them to be heard. Everyone will gain insight on the other’s perspectives and to come together as a group of subject matter experts in solving the problem.

What problem-solving issues have you experienced and did the steps taken work for you team?

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